I think my Mailpiece is Late or Delayed – What should I Do?
USPS® provides you several tools and options to help determine where your mailpiece is in the mailstream and if it is delayed or not. You can check the delivery standard for your mailpiece to make certain that it is delayed or late, check the item’s tracking status, if available, and/or contact the shipper or USPS customer service for further information on your expected mail.
- Check Mail Delivery Standards Before you assume that your mailpiece is delayed or possibly lost, it pays to check the delivery standards for the mail class being used to send the mailpiece. Delivery time varies from one class of mail to another. It may be possible that the mailpiece is still in transit and is not lost or delayed depending on what class of mail is being used and how long ago it was mailed. The following chart outlines the delivery standards for various mail classes and indicates how long you should wait before you contact customer assistance with a concern: MAIL CLASS DELIVERY STANDARD CONTACT CUSTOMER SERVICE AFTER: First-Class Mail® 2-9 days (not guaranteed) 5 or more Days from the date of mailing Priority Mail® 1, 2, or 3 days (not guaranteed) 5 or more Days from the date of mailing Note: *Except Alaska, Hawaii and US Territories - estimate provided by the postage price calculator. If you wish to contact a customer representative: Call 1-800-ASK-USPS® (1-800-275-8777)