The best way to retrieve an order status and tracking information is by visiting your account and viewing your order status online. Simply login using the link https://krakenkratom.com/sales/order/history/ and click the "View Order" button to the right of your order to retrieve your tracking info.
Occasionally, our shipping application fails to post tracking information. Rest assurred that if you order status says 'Shipped', it has been. If you require tracking and cannot find it, please email [email protected].