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Why is my order’s status “Pending”?

Orders with the “Pending” status are currently awaiting payment, and will be marked as paid after payment is received.

Orders that are created with the payment methods that are not immediately collected (Like Bitcoin and Money Order) will appear as “Pending”. Once payments are received, they will be set to the “Processing” status.

If your payment is ever declined at checkout but your order is still created in the Pending status, then you will need to create your order over. Please do note that any rewards points, store credit, or single-use coupon codes will be used despite the payment not being completed.

If you have sent payment and your order is still marked as Pending, or you have rewards points/store credits connected to a Pending order that you'd like to recover, please contact our customer support with your order number and other information regarding the order (ex. proof of payment) here.

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