My rewards points or store credit is attached to an order I can't pay for. How do I recover them?

If you've made an order and used a payment method that requires additional steps or encountered an error/payment decline, your order may be in the "Pending" status. These orders will still take any coupon codes, rewards points, or store credit that you used, but to recover these discounts you'll need to contact our customer support. You can contact our online customer support here.


Rewards points and store credits can be recovered by customer support, however single-use coupon codes cannot be recovered. We highly recommend using limited-use coupon codes on orders you feel comfortable with using after trying them out at least once to ensure the coupon code is getting you your discount.


Please sign in to leave a comment.