How do I know if my payment has been accepted?

You can check on the status of your order by logging into your account and clicking on the “My Account” link on the top of the web page. You can see a complete order history by clicking on the “My Orders” tab. If you don’t have an account you can check your order status here

If your order’s status is “Processing”, your payment has been received and will ship out with the next scheduled shipment. 

If your order is “Pending” we have not received a payment yet. If you did send a payment, you can contact our Customer Service team here with proof of payment. Please do note that your order confirmation email is not proof of payment.


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