• General

  • Why is my order’s status “Pending”?
  • I'd like to phone in my order. Is this possible?
  • Is the product pictured the same product I will receive?
  • Do you regularly test your products?
  • Can I suggest a product for you to carry?
  • Do you offer your products in bulk?
  • What is Kraken's return policy?
  • Who is Kraken's preferred courier?

• Reward points

  • How do I earn and use Rewards Points?
  • How do I redeem my Rewards Points?
  • My rewards points or store credit is attached to an order I can't pay for. How do I recover them?

• Shipping

  • What shipping options are available?
  • How do I change my shipping address?
  • How to handle lost/missing packages.
  • My USPS shipment is delayed/late.
  • Do you ship to PO Boxes?
  • Can you ship my order outside of the United States?
  • Do you ship discretely?
  • When will my order be processed?
  • Will I receive tracking on my package?
  • Can I find my tracking information on the Kraken website?
  • When will you ship my order?
  • Do you guarantee the delivery of your products?
  • Why does my USPS tracking say "label cancelled"?

• Payments

  • What payment methods do you accept?
  • Have you received my payment?
  • How do I know if my payment has been accepted?
  • I’m having issues with ACH or eChecks. What’s going on?
  • Do you offer Cash On Delivery (COD) as a method of payment?
  • I get an error saying I need to wait for my eCheck to clear, but the payment already came out of my account.
  • Can I pay with a method that isn't listed at checkout?