Kraken Kratom
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FAQ
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General
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Why is my order’s status “Pending”?
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I'd like to phone in my order. Is this possible?
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Is the product pictured the same product I will receive?
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Do you regularly test your products?
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Can I suggest a product for you to carry?
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Do you offer your products in bulk?
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What is Kraken's return policy?
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Who is Kraken's preferred courier?
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Why is my order’s status “Pending”?
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Reward points
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Shipping
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What shipping options are available?
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How do I change my shipping address?
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How to handle lost/missing packages.
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My USPS shipment is delayed/late.
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Do you ship to PO Boxes?
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Can you ship my order outside of the United States?
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Do you ship discretely?
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When will my order be processed?
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Will I receive tracking on my package?
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Can I find my tracking information on the Kraken website?
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When will you ship my order?
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Do you guarantee the delivery of your products?
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Why does my USPS tracking say "label cancelled"?
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What shipping options are available?
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Payments
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What payment methods do you accept?
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Have you received my payment?
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How do I know if my payment has been accepted?
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I’m having issues with ACH or eChecks. What’s going on?
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Do you offer Cash On Delivery (COD) as a method of payment?
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I get an error saying I need to wait for my eCheck to clear, but the payment already came out of my account.
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Can I pay with a method that isn't listed at checkout?
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What payment methods do you accept?
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General
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Announcements
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