My rewards points or store credit is attached to an order I can't pay for. How do I recover them?

If you've made an order and used a payment method that requires additional steps or encountered an error/payment decline, your order may be in the "Pending" status. These orders will still take any coupon codes or store credit that you used, but to recover these discounts you'll need to contact our customer support. You can contact our online customer support here.

Store credits can be recovered by customer support, however single-use coupon codes (such as those created by Rewards Points) cannot be recovered once applied to an order. We highly recommend using limited-use coupon codes on payment methods you feel comfortable with using after trying them out at least once to ensure the coupon code is getting you your discount.


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